AGREEMENT-OFFER
Terms
Client – a fully capable individual placing Orders on the website http://shop.ringufa.ru, or designated as the recipient of the Goods, or using the Goods purchased on the website http://shop.ringufa.ru solely for personal, family, household, and other needs not related to entrepreneurial activity.
Payer – a fully capable individual who makes payment for the Order.
Recipient – a fully capable individual who receives the Goods personally, or an individual receiving the Goods through their lawful representative.
Seller – Individual Entrepreneur Aidar Gabbasovich Khalimov
Online Store – the website owned by the Seller, hosted on a server in St. Petersburg with the internet address http://shop.ringufa.ru. It presents the goods offered by the Seller to Clients for placing Orders, as well as terms of payment and delivery of these Orders to Clients.
Website – http://shop.ringufa.ru
Goods – a tangible object not withdrawn from civil turnover and offered for sale on the Website.
Order – a properly completed request by the Client for delivery to the specified address of the list of Goods selected on the Website or indicated in a written request sent to the Seller by email, telephone, fax, or regular mail.
Delivery Service – an express mail operator or other third party providing delivery services to Clients under a contract with the Seller.
External Site – a website in the global Internet network to which a link is posted on the website http://shop.ringufa.ru.
General Provisions
1.1. The Website is owned and administered by Individual Entrepreneur Aidar Gabbasovich Khalimov.
1.2. By ordering goods through the Online Store, the Client agrees to the terms of this Agreement (hereinafter — Agreement) set forth below.
1.3. This Agreement, as well as information about the Goods presented on the Website, constitute a public offer pursuant to Articles 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. Relations between the Client and the Seller are governed by the provisions of the Civil Code of the Russian Federation on retail sale (§ 2 chapter 30), as well as the Russian Federation Law "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1 and other legal acts adopted accordingly.
1.5. The Seller reserves the right to make changes to this Agreement, therefore the Client undertakes to regularly monitor changes posted on the Website.
1.6. The Client agrees with the Agreement by clicking the "Place Order" button at the final stage of order processing on the Website. Payment for goods and services in the Online Store also signifies the Client's agreement with the Agreement, even if the order was not correctly processed by the Client.
Website Registration
2.1. To place an Order, the Client must register on the Website.
2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
2.3. The Client undertakes not to disclose login and password details provided during registration to third parties. If the Client suspects any breach of security or unauthorized use of their login and password by third parties, the Client agrees to immediately notify the Seller by sending an email to the address indicated on the "About the Store" page.
Order Placement and Fulfillment Terms
3.1. The Client’s Order may be placed by email or by self-registration on the Website. Other methods of submitting information to the Online Store are allowed only if the Client has no access to the Internet.
3.2. When placing the Order, the Client must specify the following information:
Last name, first name, and patronymic of the Order Recipient
Payer’s information – last name, first name, and patronymic of the individual
Delivery address of the Order
Contact phone number
Email address.
3.3. After placing the order, the Client is provided with the option of remote payment using an online payment aggregator service.
3.4. If the Seller’s warehouse does not have the necessary quantity of the ordered Goods, the Seller informs the Client by sending an electronic message to the email address provided during registration. The Client has the right to accept the available quantity or cancel this item from the Order. If no response is received from the Client within 7 business days, the Seller reserves the right to cancel this item from the Order.
3.4.1. The Seller has the right to cancel Clients’ Orders if contact information necessary for communication via email is not provided, and/or payment for the Order is not received within 15 business days.
3.4.2. The Seller may refuse to conclude a contract and process an Order if the Client has not provided Recipient or Payer information.
3.5. Expected delivery time of the Goods to the Seller’s warehouse is up to 5 business days or as specified on the Website in the Goods description.
3.6. Final delivery time to the Client depends on the delivery address and region, the specific Delivery Service’s operation, and does not depend directly on the Seller.
3.7. All informational materials on the Website are for reference only and may not fully convey accurate information about the properties and characteristics of the Goods, including colors, sizes, and shapes. If the Client has questions regarding the properties or characteristics of the Goods prior to placing an Order, the Client should contact the Seller.
3.8. If the ordered Goods are unavailable in the Seller’s warehouse, including for reasons beyond the Seller’s control, the Seller may cancel the relevant Goods from the Client’s Order and notify the Client by sending an electronic message to the registration email address.
3.9. In case of full or partial cancellation of a prepaid Order, the cost of the canceled Goods will be refunded by the Seller to the Client by the original payment method or, by agreement with the Client, the unavailable Goods may be replaced with equivalent ones.
Delivery
4.1. Methods of delivery of goods are specified on the Website.
4.2. The territory of goods delivery is limited to the Russian Federation.
4.3. The Seller will make every effort to meet the delivery times specified on the Website; however, delivery delays are possible due to unforeseen circumstances beyond the Seller’s control.
4.4. The risk of accidental loss or accidental damage to the Goods passes to the Client at the moment of handing over the Order to the Client and signing by the recipient on the documents confirming the delivery of the Order. In case the Order is not delivered, the Seller shall reimburse the Client the cost of the prepaid Order and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
4.5. The cost of delivery for each Order is calculated individually based on its weight, region, delivery method, and sometimes the payment method, and is indicated at the last stage of Order placement on the Website.
4.6. Upon delivery, the Order is handed over to the Client or the person designated as the Order Recipient.
4.7. To prevent fraud and fulfill the obligations under clause 4.6., upon delivery of a prepaid Order, the person delivering the Order may request an identity document from the Recipient and indicate the type and number of the document provided on the Order receipt. The Seller guarantees the confidentiality and protection of the Recipient’s personal information (clause 9.3.1.).
4.8. At the time of delivery, the Client must inspect the external appearance and packaging of the Order, quantity of Goods in the Order, completeness, and assortment.
4.9. The terms allowed by the Seller for receiving the Order by the Client are limited and determined by the rules of the Delivery Service.
4.10. Failure to receive the Order within the timeframe specified in clause 4.9 of this Agreement is considered the Client’s refusal of the purchase contract and is grounds for cancellation of the Order by the Seller. If the prepaid Order was not received, the funds will be refunded to the Client according to the procedure provided in clause 3.9 of the Agreement, minus the Seller’s costs for shipping the Goods to the Recipient.
Payment for Goods
5.1. The price of the Goods is indicated on the Website. In case of an incorrect price indicated for the Goods ordered by the Client, the Seller will inform the Client at the earliest opportunity to confirm the Order at the corrected price or to cancel the Order. If contact with the Client is not possible, the Order is considered cancelled. If the Order was prepaid, the Seller will refund the amount paid for the Order to the Client in accordance with clause 3.9 of the Agreement.
5.2. The price of the Goods may be changed by the Seller unilaterally. The price of the Goods is indicated at the final stage of Order placement and is valid at the moment the "Place Order" button is clicked. The price for the Goods ordered by the Client is not subject to change thereafter.
5.3. Payment methods for the Goods are specified on the Website in the "Delivery and Payment Information" section.
5.4. The Order is accepted for processing only after full payment of the Order amount, including delivery, and after the Client’s funds are credited to the Seller’s current account. However, the Goods are not reserved under the Order, and the Seller cannot guarantee the availability of the Goods in the Seller’s warehouse as indicated at the time of Order placement; as a result, the Order processing time may be extended.
5.5. The Seller has the right to provide the Client with discounts on Goods and establish a bonus program. Types of discounts, bonuses, and terms of accrual are indicated on the Website and may be changed unilaterally by the Seller.
5.6. The Seller may establish discounts for the promotion of certain payment or delivery methods. The Seller may limit the conditions for the validity of discounts, including the maximum possible discount on goods.
Return of Goods
6.1. Return of goods of proper quality
6.1.1. The Client has the right to refuse the ordered Goods at any time before receiving them, and after receiving the Goods — within 7 days excluding the day of purchase. Return of Goods of proper quality is possible if their marketable condition, consumer properties, and document confirming the fact and conditions of purchase are preserved.
6.1.2. The Client does not have the right to refuse Goods of proper quality that have individually defined properties if such Goods can only be used by the purchasing Client.
6.1.3. When the Client refuses the Goods according to clause 6.1.1, the Seller shall refund the cost of the returned Goods, minus the Seller’s delivery expenses, no later than 10 days from the date the Seller receives the Client’s written statement.
6.1.4. Within 14 days from the date of receipt of the Order, excluding the purchase day, the Client has the right to exchange Goods of proper quality for similar Goods if the Goods do not fit the Client in form, size, style, color, size, or configuration. The Client does not have the right to exchange Goods of proper quality listed in the Catalogue of Non-food Goods of proper quality not subject to return or exchange, approved by the Russian Government Resolution No. 55 dated 19.01.1998.
6.1.5. If at the time of the Client’s request a similar Goods item is unavailable from the Seller, the Client may refuse the purchase contract and demand a refund of the amount paid for the Goods. The Seller must refund the paid amount within 3 days from the date of the Goods return.
6.2. Return of goods of improper quality
6.2.1. The Client may return Goods of improper quality to the manufacturer or Seller and demand a refund within the warranty period. The Client may also demand replacement of the Goods of improper quality or rectification of defects.
6.2.2. If the Client refuses the contract and demands a refund under clause 6.2.1, the Goods cost must be refunded within 10 days of the Seller receiving the Client’s written notice.
6.3. Refunds
6.3.1. Refunds are made using the same payment method used by the Client for the payment. The exception is payment via payment terminals — in such cases the refund is made via bank or postal transfer to the details provided by the Client in the statement. Upon the Client’s written request, the amount paid for the Order may also be credited towards payment for subsequent orders.
6.4. Procedure in case of violation by the Seller of assortment conditions (wrong assortment)
6.4.1. The provisions of Article 468 of the Civil Code of the Russian Federation do not apply in case of delivery of Goods violating the assortment conditions.
6.4.2. If the Client detects Goods in the Order that do not correspond to the ordered assortment (wrong assortment), the Client may refuse such Goods at delivery and demand replacement with Goods conforming to the Order assortment or refund for the Goods not actually delivered.
6.4.3. Goods delivered in violation of the assortment condition must be returned to the Seller. If the Client accepts such Goods, the Seller may demand payment for such Goods at the price set on the Website at the time of delivery. If the Goods delivered are absent in the Seller’s assortment presented on the Website at the time of delivery, payment is made at the price agreed with the Seller.
6.4.4. Replacement of Goods not conforming to the Order assortment is carried out by placing a new Order with the agreement of both parties — the Seller and the Client.
6.4.5. If replacement is impossible, the Seller notifies the Client by email and refunds the amount paid for the undelivered Goods as per clause 6.4.6.
6.4.6. Funds paid for undelivered Goods are refunded within 10 days of receipt of the Client’s written refund request. Refunds are made using the payment method originally used.
6.5. Procedure in case of violation by the Seller of quantity conditions:
6.5.1. Upon delivery, the Client must check the quantity of Goods in the Order. If discrepancies are found, the Client must, in the presence of a Seller representative or carrier, prepare a Quantity Discrepancy Act.
6.5.2. If the Seller delivers fewer Goods than ordered (under-delivery), the Client may accept the available quantity and demand delivery of the missing quantity or refuse the part of the Order corresponding to the missing Goods and demand a refund.
6.5.3. Delivery of the missing Goods is carried out by placing a new Order upon agreement of the parties and provision of the Discrepancy Act by the Client as per clause 6.5.1.
6.5.4. If the missing Goods were prepaid, their cost may be credited to subsequent orders or refunded within 10 days of the Client’s written refund request. Refunds use the original payment method.
6.5.5. If delivery of missing Goods is impossible, the Seller notifies the Client by email and refunds the amount paid for the missing Goods as per clause 6.5.6.
6.5.6. Funds paid for missing Goods may be credited to subsequent orders or refunded within 10 days of the Client’s written refund request and submission of the Discrepancy Act. Refunds use the original payment method.
6.5.7. If the Client violates clause 6.5.1 by failing to prepare the Discrepancy Act, the Seller may refuse to satisfy the Client’s claims on the quantity of Goods delivered.
Intellectual Property
7.1. All textual information and graphic images on the Website are the property of the Seller and/or its contractors.
Guarantees and Liability
8.1. The Seller is not responsible for any damage caused to the Client due to improper use of the Goods ordered on the Website.
8.2. The Seller is not responsible for the content and functioning of External sites.
8.3. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties.
Confidentiality and Personal Data Protection
9.1. Information Provided by the Client:
9.1.1. When registering on the Website, the Client provides the following information: Last Name, First Name, email address, password for accessing the Website.
9.2. By providing personal data during registration on the Website, the Client agrees to its processing by the Seller, including for the purposes of promoting the Seller’s goods and services.
9.2.1. If the Client does not wish their personal data to be processed, they must contact the Seller’s Customer Service through the Feedback form on the Website. In this case, all information received from the Client (including login and password) will be deleted from the Seller’s client database, and the Client will no longer be able to place Orders on the Website.
9.3. Use of Information Provided by the Client and Received by the Seller:
9.3.1. The Seller uses the information for registering the Client on the Website; fulfilling obligations to the Client; evaluating and analyzing the Website’s operation; determining winners in promotions held by the Seller.
9.3.2. The Seller has the right to send the Client promotional and informational messages. If the Client does not wish to receive mailings from the Seller, they must indicate this in a letter sent by email to the Seller.
9.4. Disclosure of Information Received by the Seller:
9.4.1. The Seller undertakes not to disclose information received from the Client. Disclosure to agents and third parties acting under contract with the Seller for fulfilling obligations to the Client is not considered a violation.
9.4.2. Disclosure of information in accordance with justified and applicable legal requirements is not considered a breach of obligations.
9.5. The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.
9.6. The Seller receives information about the IP address of visitors to the Website https://ringufa.ru. This information is not used to identify visitors.
9.7. The Seller is not responsible for information provided by the Client on the Website publicly.
Miscellaneous
10.1. The relations between the Client and the Seller are governed by the laws of the Russian Federation.
10.2. In case of questions or claims by the Client, they should contact the Seller’s Customer Service by phone or through the Feedback form on the Website. The parties will endeavor to resolve disputes by negotiation; if no agreement is reached, the dispute will be submitted to a competent court in accordance with Russian Federation law.
10.3. If any provision of this Agreement or rules is declared invalid by a court, this does not affect the validity of the remaining provisions.
